Ah, startups. The land where branding is everything, yet most companies ignore it.
For a branding geek like me, startups are incredibly fun and rewarding to work with. In addition to Sol Marketing, I also run another business called InvestorPitches.com, where we help early stage companies tell their stories effectively.
In my line of work, the same theme comes up over and over again:
Is it too early to start branding?
Is branding a worthwhile investment at this phase?
Can’t we just focus on having a great product?
Of course, having a great product is important. But it’s not a trade-off between one or the other. For an early stage company nobody has heard of, branding is absolutely essential.
It’s never too early
I always say, “Brand early, often, and always.”
Startups often fall into the trap of thinking they need to grow and be established players before branding matters. That couldn’t be farther from the truth.
The truth is, whether you work on it or not, you will have a brand. There will be a set of emotions, expectations, and feelings around your brand in the minds of customers. And if you don’t intentionally decide what that brand should be, your customers will decide it for you.
For an unfunded startup, it may be too early to invest significantly in ad spend and building a visual brand. But it’s never too early to understand your brand strategy from your customers’ point of view.
Minimum Viable Brand
Branding doesn’t need to be a big ordeal. New companies without much money to spend don’t need to hire expensive outside consultants, or run costly research studies, in order to understand their brand. But they do need to think about it.
At the very least, I encourage startups in their very early phase to understand the answers to the three fundamental questions of branding:
What does it say about the customer that they choose your brand?
What is the singular thing that only your brand can deliver to your customer?
How does your brand make the customer the hero in their own story?
These questions are simple, but they aren’t always easy to answer. Don’t think of this as a one-time, thirty-minute exercise. Instead, think of the process of answering of these questions as an ongoing discussion that unfolds as you find product-market fit.
I spend three full chapters in my book, Branding is Sex, explaining how best to understand and answer these questions. If you implement this process early, your branding is well taken care of. Branding doesn’t need to cost you tens of thousands of dollars to be effective.
As a start-up, if you do nothing else, dedicate time each month to discussing these three questions. This process gives you your brand’s North Star, which gives you direction and points you toward where you’re going.
Benefits beyond branding
The best thing about branding at the early stage greatly affects how customers see you as well as how you see yourself.
By going through this exercise, you’ll identify not only what you’re going to do but also, and more importantly, what you’re not going to do. It’s really easy as a startup to be opportunistic and to try to be all things to all customers, even though we all know that doesn’t work long-term.
When you start to understand your branding and know where you’re going, you can make more strategic, thoughtful, and deliberate decisions about your business.